Frequently Asked Questions
Everything you need to know about RELX Indonesia products and services.
Are the products sold on this site authentic?
Yes, as the official RELX Indonesia store, we guarantee that all devices and pods are 100% authentic and come with a verifiable QR code for authentication.
What is the warranty policy for RELX devices?
We offer a 12-month limited warranty on all vape devices. If your device has a manufacturing defect, we will provide a replacement according to our warranty terms and conditions.
How long does shipping take within Indonesia?
Orders within the Jabodetabek area typically arrive within 1-2 business days, while shipping to other provinces across Indonesia usually takes 3-5 business days depending on the courier selected.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, Bank Transfers (Virtual Accounts), and popular E-wallets like GoPay, OVO, and Dana.
Can I return a product if I change my mind?
Due to hygiene and safety regulations, we do not accept returns for opened pods or used devices. Returns are only eligible for items that are damaged upon arrival or incorrectly shipped.
How do I track my order status?
Once your order has been dispatched, you will receive an email notification containing a tracking number which you can use on the courier's website to monitor your delivery.