Returns & Exchanges
At RELX Indonesia Official, we are committed to providing high-quality vaping technology and offer a comprehensive return policy for defective products within the warranty period. We ensure a seamless exchange process to maintain your satisfaction with our premium electronic devices.
Verify Warranty Status
Ensure your device or pod is within the specified warranty period and keep your original purchase receipt or digital invoice as proof of purchase.
Contact Customer Support
Reach out to our official support team via the website chat or WhatsApp, providing a detailed description and a clear video of the technical issue.
Ship the Item
Once your request is authorized, securely package the defective product and ship it to our designated service center in Jakarta for technical inspection.
Receive Replacement
After our technicians verify the manufacturing defect, we will process your exchange and dispatch a brand-new replacement unit to your address at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing